Refund & Cancellation Policy — TrueNorth Data Shield LLC

We want refunds to be simple and predictable. This policy covers our Readiness Reviews and our TrueNorth Monitor subscription. If you have a signed engagement agreement or order form, that document controls where it differs from this page.

For invoiced engagements, the refund percentages apply once the invoice is paid; your signed agreement controls if it differs.

Readiness Reviews

Pricing: $2,500, $4,000, or $6,500, depending on the size of your organization.

• Payment. Reviews are paid 100% upfront when you book.
• Cancel before kickoff or tenant access → full refund. If you cancel before our kickoff meeting and before you grant us access to your Microsoft 365 tenant, we refund 100%.
• Cancel after kickoff, before the report is delivered → 50% refund. Once kickoff has happened or tenant access has been granted (whichever comes first), work has started, so we refund half of the fee.
• After the report is delivered → no refund. The review is complete once we deliver the report. If you find a factual error in the report (for example, a wrong setting, count, or finding), tell us and we will correct it at no charge. Disagreeing with a recommendation or priority is not a factual error, but we're happy to talk it through.

TrueNorth Monitor

Pricing: $249, $399, or $699 per month, depending on plan.

• Minimum term. Monitor has a 3-month minimum. The first 3 months are non-refundable once your subscription starts, and if you cancel early, the rest of the 3 months is still owed.
• Billing. Monitor is billed monthly, in advance.
• After the minimum. Monitor continues month-to-month. You can cancel any time with 30 days' written notice. Service continues, and is billed, through the end of the notice period.
• No partial-month refunds. We don't refund a month that has already started.

How to cancel

To cancel or request a refund, email billing@truenorthdatashield.com from the email address on your account (or have an authorized person at your company do so). Include your company name and what you are cancelling. Your cancellation date is the day we receive your email. We will confirm in writing within 2 business days.

How and when refunds are paid

• Refunds go back to the original payment method through our payment processor, Stripe.
• We issue refunds within 10 business days of the cancellation date. Your bank or card issuer may take an additional 5–10 business days to show it.
• Hawaiʻi general excise tax (GET). Any GET we charged on the refunded portion is refunded along with it.
• Nothing is deducted from a refund for payment-processing fees.

If we cancel

If TrueNorth cancels a Review or Monitor subscription for any reason other than your breach of contract, we refund 100% of fees for work we have not performed (for Monitor, any prepaid unused period; for a Review, the full fee if the report wasn't delivered).

Chargebacks

Please contact us before disputing a charge with your bank. We usually resolve billing issues faster directly. If a chargeback is filed for a charge that this policy doesn't make refundable, we may pause service while it is resolved and provide our records to the card issuer. Approved refunds will not be paid twice (once by us and once through a chargeback).

Questions

TrueNorth Data Shield LLC · 200 N Vineyard Blvd, Ste A325-231, Honolulu, HI 96817 · hello@truenorthdatashield.com

This policy is governed by the laws of the State of Hawaiʻi.