Subprocessors
| Subprocessor | Purpose | Data | Location | Status |
|---|---|---|---|---|
| Microsoft Corporation (Azure) | Review tool hosting, processing, Key Vault, backups | Review data (app-encrypted), backups | US (West US 2/3) | Live |
| Neon (database hosting) | Website database | Stores website lead, questionnaire and account data; not yet used for review results | US West (Oregon) | Live |
| Vercel Inc. | Website/portal hosting, scheduled jobs | Contact, questionnaire, account data in transit | US | Live |
| Clerk, Inc. | Portal sign-in | Portal users' names, emails, sign-in and MFA data | US | Live |
| Stripe, Inc. | Payments, billing, tax | Billing contacts, payment data | US | Not live (Preview only) |
| Resend, Inc. | Transactional email, lead alerts | Contact data | US | Live |
| ElevenLabs, Inc. | AI phone receptionist (voice, transcripts) | Caller voice, number, call content; no review data | Stored in the US; processing may occur in the US, EU or Singapore | Live |
| Qwen 3.5 language model, hosted by ElevenLabs | Language model for phone receptionist | Call transcripts | US | Live |
| Google LLC (Gemini 2.5 Flash, via ElevenLabs) | Post-call analysis of phone calls | Call transcripts | US, EU or Singapore (via ElevenLabs) | Live |
| Twilio Inc. | Phone number +1 808-795-5551, call carriage | Caller number, call audio | US | Live |
| Calendly LLC | Booking reviews and consults | Name, email, booking details | US | Live |
| Zoom Communications, Inc. | Video calls (optional for clients) | Meeting participants, audio/video, and recordings if a meeting is recorded | US (Zoom's default for US accounts) | Live |
| Microsoft Corporation (Microsoft 365) | TrueNorth business email (djones@, hello@, billing@) | Correspondence, billing contacts | US | Live |
| Google LLC (consumer Google account, Drive) | Business-records storage | Business records | Google data centers (no fixed location) | Live |
Last updated October 15, 2026.
We give customers 30 days' notice before adding or replacing a subprocessor that handles review data. To get notice of changes, email hello@truenorthdatashield.com.